Support Center

Support Center

What does the order status 'On-Hold Internal Processing' mean?

Last Updated: May 29, 2014 12:55PM BST
This is a random security check. Orders between 8am and 8pm GMT are usually completed within a few minutes. We check a small portion of orders manually in order to reduce the risk of un-authorised transactions on your account. Orders outside of these hours can take longer. If your order has been on hold more than 12 hours, please contact us.

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